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1-800-823-4233
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Shipping Information
For adjustable beds advertised with free shipping, the freight charge is included for most areas of the 48 contiguous states. However, additional charges may be applicable and due for Fuel Surcharges. In addition- remote locations, islands or peninsulas may incur additional surcharge- please inquire. In cases where an appointment is made for delivery, a re-delivery fee will be charged if you miss your delivery appointment. For shipping to Hawaii, Alaska or Canada-- please inquire. Please allow approx. two to five weeks for delivery (depending on where you live). Freight shipping to a business address will greatly reduce the time it takes for delivery. In-home delivery and installation is available as an option for $250 per order. We would ship via White Glove In-Home delivery services. Please allow 3-6 weeks for shipping based on your location. Rural areas, remote locations and West Coast may take a bit longer. Shipping and In-Home White Glove Delivery Service includes in home set-up on the ground floor. For deliveries on higher floors, the typical charge is $50 extra per floor. Extra charges may not apply for buildings with operational freight elevators. We will inform you of the date the product was picked up by the delivery company. Please do not call the shipping company to inquire of a delivery date. In-Home delivery is a time consuming process that requires VERY careful planning. Very concise planning involved in them getting your bed to you. The delivery company cannot deliver the bed until they have a trip scheduled to your area. They will call you BEFORE they load their trucks to set up a time for delivery. A re-delivery fee will be charged if you miss your delivery appointment. Re-delivery may be delayed several weeks as a result of a missed appointment. Installation includes a two-person team to deliver and set up of your new bed — installation ensures your bed is set-up properly and is ready for you to sleep in. For insurance purposes, the delivery company is only allowed 30 minutes in a customer's home. Please have your room prepared for receiving the bed(s). Should you have any questions regarding operation of your new bed, please see the operating manual or give us a call. The installation team, cannot train customers on the operation of the bed. |
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